Making a Purchase from CCTVdirectMaking a purchase is simple and could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy your order. We accept credit and debit card payments. Currently we only accept orders from the United Kingdom due to overseas shipping concerns.
We accept all major debit and credit cards. We do not hold your credit card details on file and all transactions take place on a 128 bit encrypted secure server. If you prefer we are happy to accept purchases over the telephone.
DeliveryUK (excluding Northern & Southern Ireland) Orders Under £200 Next day delivery £14.95 1-3 days delivery £9.95 UK (excluding Northern & Southern Ireland) Orders Over £200 + Vat 1-3 days delivery is free Or choose next day delivery at £14.95 Northern & Southern Ireland all orders up to 15Kg = £35 All prices are subject to VAT. Warning Signs and Connectors These are charged at £4.50 for next day or 1-3 days delivery. Please note these will be despatched via Royal Mail with a sign for service.
How Long Does Delivery Take Orders must be received before 3.30pm for next working day delivery. Occasionally this can take up to 2 working days dependent on your location. Excluding Northern and Southern Ireland where delivery takes longer. Orders to Southern Ireland can take up to 5 working days. If you require any special delivery arrangements we do offer premium delivery services these can be booked over the phone. These include, before 12am and Saturday delivery. Cost varies depending on location. VAT All orders are subject to the standard 17.5% VAT and this is added to the order at the checkout stage. If you are a Ireland delivery and you have a registered VAT account, please ring with your order. Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site and we do not store any payment details.
Guarantee All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, video heads, monitor tubes & CCD sensors damaged by normal wear & tear). This does not affect your statutory rights as a consumer.
Faulty Products/Dead on Arrival/Returns Proceedure In the unlikely event that you receive a faulty product or your product becomes faulty after a few days. Please email: customerservices@cctvdirect.co.uk You will then be issued with a form to complete. Once we have received the completed form we will then issue you with a RMA number. This enables you to return the goods to CCTVdirect. Any goods returned without a RMA number will not be accepted.
You will receive a full refund once we have received and tested the goods, providing they are returned in there original packaging. Alternatively we will supply you with an exact replacement. CCTVdirect do not operate a "sale or return" policy. The following exclusions apply to the returns policies stated above:
Goods that are not in their original packaging and in good condition are excluded and will be rejected by our warehouse. Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund. All warranties exclude product misuse, acts of God ie lightening strikes, bulbs, IR LED’s, monitor tubes & CCD sensors damaged by normal wear & tear. PLEASE BE AWARE OF THE FOLLOWING CCTVdirect are not responsible for networking any DVR. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for failure to network and will not accept any DVR back due to this.
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 5 working days begining the day after your goods are received. The unused goods must be returned as originally packaged at the customer’s expense. You must still apply for a returns number as described above. We may charge 5% of the total order to cover our administration charges. We reserve the right to have the goods inspected by a technician prior to replacement or refund.
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